Skydrel (“we”, “our”, “us”) is an online classified advertisements platform operating in Bhutan, designed to connect buyers and sellers across various categories including properties, vehicles, services, and general goods.

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.

1. Information We Collect

We collect different types of information to provide and improve our services:

1.1 Personal Information

• Full name
• Phone number (Bhutanese mobile numbers)
• Email address
• Location details (Dzongkhag, town, or locality)
• Account credentials and profile information

1.2 Listing Information

• Details of products or services posted
• Images, descriptions, and pricing
• Contact preferences and communication details

1.3 Technical and Usage Data

• IP address and approximate location
• Device type, browser, and operating system
• Pages visited, time spent, and interaction data
• Cookies and tracking technologies

2. Purpose of Data Collection

Your information is collected and used for the following purposes:

• To create, manage, and maintain user accounts
• To publish and manage classified listings
• To enable secure communication between buyers and sellers
• To verify user authenticity and reduce fraudulent activity
• To improve platform performance, features, and usability
• To provide customer support and respond to inquiries
• To comply with legal obligations within Bhutan

3. Use of User Information

Skydrel uses user data to ensure a secure, efficient, and trustworthy marketplace. This includes:

• Enhancing communication between users through verified contact channels
• Monitoring activities to detect and prevent scams, misuse, or illegal conduct
• Personalizing user experience based on preferences and activity
• Maintaining system security and preventing unauthorized access
• Supporting dispute handling (only at a platform level, not transactional resolution)

We ensure that user data is handled with appropriate confidentiality and security measures.

4. Content Policy and Prohibited Material

Skydrel maintains strict standards for acceptable content.

• Posting or promoting explicit, obscene, or inappropriate content is strictly prohibited
• Any such content will be removed immediately without prior notice
• Violations may result in:
• Account suspension
• Permanent banning
• Reporting to relevant Bhutanese authorities if necessary

Users are expected to maintain respectful and lawful use of the platform.

5. Sharing of Information

We do not sell or rent personal data. However, information may be shared in the following cases:

5.1 Public Listings

• Any information included in listings (e.g., phone number, location) will be publicly visible

5.2 Service Providers

• Trusted third-party services for hosting, analytics, and communication

5.3 Legal Compliance

• When required by law, regulation, or government authorities in Bhutan
• To protect rights, safety, or prevent illegal activities

6. Platform Fees and Future Changes

• Skydrel is currently free to use for listing and browsing
• As the platform grows, we may introduce:
• Paid promotional listings
• Premium features
• Subscription-based services

Users will be notified clearly before any charges are implemented.

7. Limitation of Responsibility

Skydrel acts only as an intermediary platform.

• We do not own, inspect, or guarantee listed products or services
• We are not involved in transactions between users
• Any disputes, damages, or losses are strictly between buyers and sellers
• Users cannot hold Skydrel responsible for:
• Fraudulent listings
• Miscommunication
• Product/service quality issues

Users are strongly advised to verify details before making transactions.

8. Data Security

We implement reasonable technical and organizational measures to protect user data:

• Secure servers and encrypted connections (where applicable)
• Access control to sensitive information
• Monitoring for unauthorized access or breaches

However, no system is completely secure, and users share data at their own risk.

9. Cookies and Tracking Technologies

Skydrel uses cookies to:

• Improve website functionality
• Store user preferences
• Analyze traffic and performance

Users can disable cookies through browser settings, though some features may not function properly.

10. Data Retention

• User data is retained as long as necessary for service operation
• Listings remain active until removed by users or by Skydrel
• We may delete inactive accounts after a reasonable period
• Some data may be retained for legal or security purposes

11. User Responsibilities

Users agree to:

• Provide accurate and truthful information
• Avoid posting misleading, illegal, or harmful content
• Maintain confidentiality of account credentials
• Use the platform responsibly and ethically

12. Children’s Privacy

• Skydrel is not intended for individuals under 13 years of age
• We do not knowingly collect data from minors
• Any such data will be removed upon discovery

13. Third-Party Links

Our platform may contain links to external websites.

• Skydrel is not responsible for the privacy practices or content of third-party sites
• Users should review their respective policies before engaging

14. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

• Changes will be communicated via the platform or email
• Continued use of Skydrel implies acceptance of updated policies

15. Contact Information

For any privacy-related concerns or requests:

• Email: skydrel.com@gmail.com
• Platform: Skydrel Support

16. Governing Context

This policy is designed in accordance with:

• Bhutanese digital practices and online marketplace standards
• General international privacy principles
• Cooperation with relevant authorities when legally required