Last updated: 16th August 2026
Skydrel (“we”, “our”, “us”) operates two connected services in Bhutan:
Each part of this document stands on its own and covers the data practices specific to that service. Read the part that applies to you; if you use both services, both parts apply to you. If not, the service opted by you implies the privacy & policy acceptance. We are committed to protecting your privacy and handling your data responsibly, securely, and transparently across both.
Skydrel is an online classified advertisements platform operating in Bhutan, designed to connect buyers and sellers across various categories including properties, vehicles, services, and general goods.
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently.
We collect different types of information to provide and improve our services:
Your information is collected and used for the following purposes:
Skydrel uses user data to ensure a secure, efficient, and trustworthy marketplace. This includes:
We ensure that user data is handled with appropriate confidentiality and security measures.
Skydrel maintains strict standards for acceptable content.
Here are some known illegal items which are not allowed:
| Category | Description |
|---|---|
| Illegal items | Any product that is banned under local laws or international regulations. |
| Weapons and explosives | Firearms, ammunition, bombs, explosives, and related weapon parts or accessories. |
| Drugs and controlled substances | Illegal drugs, narcotics, or prescription medicines sold without authorization. |
| Counterfeit or fake products | Duplicate branded items, pirated goods, or anything that infringes intellectual property rights. |
| Adult or pornographic content | Explicit sexual material, services, or products meant for adult entertainment. |
| Hate or extremist content | Items promoting violence, terrorism, or discrimination against any group. |
| Stolen goods | Any item that is stolen, illegally obtained, or lacks proof of ownership. |
| Hazardous and toxic materials | Dangerous chemicals, poisons, radioactive materials, or unsafe substances. |
| Human-related products | Organs, body parts, blood, or any human biological material. |
| Wildlife and protected species products | Items made from endangered animals or protected wildlife parts. |
| Fraudulent or misleading items | Fake documents, forged certificates, or scam-related products/services. |
| Unsafe financial schemes | Illegal investments, Ponzi schemes, or unauthorized money-making programs. |
| Tobacco and vaping products (if restricted by policy) | Cigarettes, vapes, nicotine products, or similar items depending on platform rules. |
| Unauthorized meat products | Those who deal meat products without valid license are not accepted. |
Users are expected to maintain respectful and lawful use of the platform.
We do not sell or rent personal data. However, information may be shared in the following cases:
Any information included in listings (e.g., phone number, location) will be publicly visible.
Trusted third-party services for hosting, analytics, and communication.
Skydrel acts only as an intermediary platform.
Users are strongly advised to verify details before making transactions.
We implement reasonable technical and organizational measures to protect user data:
However, no system is completely secure, and users share data at their own risk.
Skydrel uses cookies to:
Users can disable cookies through browser settings, though some features may not function properly.
Users agree to:
Our platform may contain links to external websites.
We reserve the right to update this Privacy Policy at any time.
For any privacy-related concerns or requests:
This policy is designed in accordance with:
Skydrel Hotel Booking is a service operated by Skydrel that connects guests with hotels across Bhutan. Guests search, choose a room, and send a booking request; hotels confirm or decline it through their own dashboard. Nothing is charged online — guests pay the hotel directly at the counter after they arrive. This part of the policy explains, in detail, what information we collect from guests and hotel owners, how it moves between the two of them, and how it is used, stored, and protected.
This part applies to anyone who interacts with the hotel booking side of Skydrel, in either of two roles:
Where a person acts in both roles (for example, a hotel owner who also books a room elsewhere as a guest), both sets of provisions below apply to the relevant activity.
At the time of booking, the following is collected through the booking form:
After booking, we additionally hold:
At registration, hotel owners provide:
While operating a listing, hotel owners add and maintain:
Because a booking connects a guest to a specific hotel, some information is necessarily visible to both sides:
As with the rest of the Skydrel platform, we collect IP address and approximate location, device type, browser and operating system, pages visited and time spent, and data from cookies and similar tracking technologies, for both the guest-facing booking pages and the Owner Dashboard.
We collect and process hotel booking data to:
We do not sell or rent guest or hotel-owner data. Information is shared only as follows:
As described in Section 2.3, the specific hotel a guest books with receives the guest’s booking details, including identity document number, to fulfil that booking. This is a necessary part of the booking function and cannot be switched off for a completed booking request.
Trusted third parties who support hosting, email delivery (including confirmation-form PDFs), analytics, and communications infrastructure.
Booking and hotel-owner records may be disclosed when required by Bhutanese law, regulation, or a competent authority, or to protect rights, safety, or prevent illegal activity — for example, in connection with a hotel’s legal obligation to maintain a guest register.
Skydrel Hotel Booking does not process guest payments online, and does not collect or store card, bank, or wallet payment details from guests at any point in the booking flow. The total shown on the booking form and on the e-Hotel Confirmation Form is payable directly to the hotel, at the hotel’s counter, in whatever method the hotel accepts.
Separately, hotel owners pay Skydrel directly for platform services — a listing plan, a featured placement, or a subscription renewal — by bank transfer or QR code, and upload a receipt or screenshot as proof of payment for our team to verify. These owner-side payments are unrelated to, and never combined with, guest booking charges.
| When it arrives | What it means | |
|---|---|---|
| Request received | Within minutes of sending a booking request | Acknowledgement only; check your dates and the spelling of your name |
| Booking confirmed | When the hotel accepts, usually within a few hours | Your e-Hotel Confirmation Form PDF is attached — save it |
| Could not be taken | If the hotel cannot take those dates | Nothing was charged; try different dates or another hotel |
| Checked in | When the hotel marks you as arrived | Record only, no action needed |
| Checked out | After you leave and the hotel closes the stay | Record only, no action needed |
| Cancellation requested | After you submit a cancellation | The hotel is reviewing it, typically within a day |
| Cancellation approved or declined | When the hotel responds | If approved, the booking is closed; if declined, it still stands |
| Review published | Once your review has been checked | Your review is now live on the hotel’s page |
If an expected email does not arrive within ten minutes, check spam or promotions before contacting support.
At check-in, guests present their e-Hotel Confirmation Form — on a phone or printed — and the hotel checks the reference against its own records before marking the booking as arrived, which triggers a confirmation email to the guest. Guests must bring the identity document whose number was given at booking, since hotels are required to see it in person. Check-in/check-out times and house rules are shown on the hotel’s page and printed on the confirmation form. Payment is collected by the hotel at this point, covering the total on the form plus anything ordered during the stay.
Cancellations are handled through a dedicated cancellation page using the booking reference, without needing an account. A guest enters their reference, confirms the booking details shown are correct, states a reason (with an optional supporting attachment), and submits the request; the hotel is notified immediately and responds by email.
Whether a cancellation is free of charge depends on the individual hotel’s own house rules. Many hotels apply a general practice that a cancellation made 24 hours or more before the check-in date carries no charge, while a request made less than 24 hours before check-in remains chargeable even if the hotel goes on to approve the cancellation. However, this 24-hour treatment is not a fixed, platform-wide guarantee — it is implied only where the individual hotel has included such a condition in its own house rules or cancellation terms, which are shown on that hotel’s page under “Good to know.” Guests should check the specific hotel’s stated rules, or the note shown on the cancellation page itself, before assuming a particular cancellation will be free.
To change dates rather than cancel outright, guests are encouraged to contact the hotel directly using the phone, email, or WhatsApp details on the hotel’s page, since a hotel can often move a booking rather than have the guest start again.
Anyone who has stayed may leave a review from the hotel’s page, giving their name, email (not published), a star rating, a written comment, and up to three photos, with an optional booking reference to add a “verified stay” mark. Reviews are published as soon as they are posted. Guests are asked to write only about their own stay, to keep comments focused on the hotel and service, and to post at most one review per hotel per email address. Hotel owners may reply publicly to any review but may never disclose a guest’s private details in doing so.
Registering a hotel requires one form covering the owner’s personal and identity details, the hotel’s details and Google Maps link, identity document photographs, a chosen plan, payment proof, and a self-chosen six-digit PIN. An email confirms the application has been received; verification typically takes one to two working days, after which a second email confirms the account is live and the dashboard becomes available.
The owner’s email is remembered on the device used, so day-to-day sign-in normally only requires the PIN; this can be cleared on a shared computer. A forgotten PIN is reset by requesting a six-digit code by email, which is valid for only a few minutes, and then choosing a new PIN.
A hotel record holds address, photos, and general amenities; individual rooms are added underneath it. The information supplied here — cover/gallery photos, descriptions, amenities, logo, WhatsApp/email, booking hours, airport pickup, pricing, room counts, and occupancy limits — directly determines what guests see and can book, so owners are expected to keep it accurate. Room availability updates automatically as bookings complete; the vacant/occupied switch is for owners to take a room out of service manually (for maintenance or an external booking).
Each request generates an email to the owner and appears in the Bookings tab of the dashboard, showing everything the guest supplied — including identity number, flight details, arrival time, and remarks. Owners approve (issuing and emailing the guest’s confirmation form) or decline (releasing the room and notifying the guest) each request; unanswered requests trigger a reminder email after two hours. Owners mark guests as arrived and later as checked out, which closes the stay and returns the room to sale.
Guest cancellation requests appear in the Cancellations tab along with the stated reason, any attachment, and whether the request falls inside the applicable notice period under that hotel’s own rules. Approving releases the room and notifies the guest; declining leaves the booking standing; either way the guest is emailed, and the owner may add a personal message to that email.
The Reports tab shows booking counts, confirmed value, room nights, and guest numbers over a chosen period, plus a downloadable statement in spreadsheet form. For bookings taken by phone or in person, owners can place a hold on specific rooms and dates from the Rooms tab so the website stops selling them, releasing the hold once the guest leaves.
Finished bookings (checked out, cancelled, or declined) can be cleared from the Bookings tab individually or in bulk; live bookings cannot be removed. Owners are advised to download a statement before clearing records they may need later.
An owner may pay to feature a hotel for a fixed period (one day, three days, one week, one month, or three months), which places it above other listings in search, adds a badge, and includes it on the front-page featured row. Payment follows the same bank transfer/QR process as registration, verified against the uploaded receipt. Buying additional featured time while a promotion is active extends the existing period rather than replacing it.
An active subscription keeps a hotel’s listings visible; once it lapses, listings stop appearing in search and the dashboard opens on a renewal screen. Renewal follows the same plan choices and payment process as initial registration, and listings return as soon as payment is verified, with any remaining days from the prior plan preserved.
The Messages tab in the dashboard carries platform announcements from the Skydrel team — for example, changes to the site or notices affecting a listing — with important announcements also sent by email.
| When it arrives | What it means | |
|---|---|---|
| Application received | After submitting the listing form | Verification follows; no action needed |
| Account verified | When the listing is approved | Sign in and add the hotel and its rooms |
| Booking to approve | Every time a guest sends a request | Approve or decline it in the dashboard |
| Cancellation request | When a guest asks to cancel | Approve or decline it in the Cancellations tab |
| Promotion received | After paying to feature a hotel | A second email confirms when it goes live |
| Renewal received | After paying to renew | A second email confirms when the listing is back |
| Booking reminder | Two hours after an unanswered request | The guest is still waiting on a decision |
| Announcement | When the Skydrel team sends one | Some announcements may require action |
Skydrel acts only as an intermediary connecting guests and hotels.
The same technical and organisational safeguards described in Part One apply to hotel booking data, with particular attention to the sensitive categories collected here — identity document numbers and images, permanent addresses, and owner PINs. These are subject to access controls limiting who can view them, and PINs are never stored or displayed in plain, retrievable form. As with the rest of the platform, no system is completely secure, and information is shared at the user’s own risk.
Cookies are used across the guest-facing booking pages and the Owner Dashboard in the same way described in Part One — to keep a device signed in, remember search preferences, and measure traffic and performance. Disabling cookies may prevent the “remembered” sign-in from working, requiring the PIN (and possibly the email) to be entered each visit.
Guests agree to provide accurate personal, contact, and identity information; to bring the identity document matching what was entered at booking; to use the remarks field honestly; and to write reviews that reflect their own experience.
Hotel owners agree to keep their PIN confidential; to keep hotel and room information, pricing, and availability accurate and current; to respond to booking and cancellation requests promptly; to keep any guest information they receive confidential and use it only to fulfil that booking; and to clearly state their own cancellation and house rules on their hotel page so guests know what applies to a booking with them.
Skydrel Hotel Booking is not intended for use by individuals under 13 years of age as an account holder, lead guest, or hotel owner. A child may appear only as an accompanying guest named within a booking made and managed by an adult lead guest. We do not knowingly collect data directly from minors, and any such data identified will be removed upon discovery.
Hotel pages may include links to external services such as Google Maps, WhatsApp, or a hotel’s own social media or website. Skydrel is not responsible for the privacy practices or content of these third-party services, and guests and owners should review their respective policies before engaging with them.
We may update the hotel booking provisions of this policy at any time, independently of Part One. Changes will be communicated via the platform, the dashboard’s Messages tab, or by email. Continued use of Skydrel Hotel Booking, as a guest or as a hotel owner, implies acceptance of the updated terms.
For anything relating to a booking, a listing, or this policy:
Prices referenced anywhere on the hotel booking service are shown in Nu. and may change; the figure shown on the site at the moment of booking, renewal, or featuring is the one that applies.
This part of the policy is designed in accordance with Bhutanese digital practices and hospitality/booking standards, general international privacy principles, and cooperation with relevant Bhutanese authorities when legally required.
